Before I get into Why I love Host Gator, let me explain what a hosting service entails.
Have you ever wondered how all those pages and blogs got on the internet? It all starts with a server. A server is nothing more than a computer that stores all those pages and blogs to and feeds it to the internet. Imagine a power plant feeding all that electricity to the city and your house.
A hosting company or service is a company that sells space on their server. A great company will be there 24/7 to answer your questions either by phone or via a live chat and help you when you mess up such as I did today.
Earlier this morning I was doing some updating to my website. I like shiny flashy things….What diva doesn’t? Anyway as I was saying. I had found a cool plug in for my WordPress blog (that’s what you are looking at now). I was following directions from various sources and went where I probably shouldn’t have gone. *tip* don’t mess with what you don’t fully understand.
I added one little piece of code and **POOF** my site was history!
Rather than running around in total hysteria, I calmly called my hosting service. To their credit, they didn’t have to help me because I had altered the code but they did. They went above the call of duty to save my website. I am very Thankful for there assistance. They had my site back up and running smoothly in no time at all. This would have taken me hours and hours of researching the internet through various forums, blogs and what ever else I could find to get the right information to fix it. Plus, my stress levels would have been through the roof!
In today’s world, great customer service is hard to find. The usual answer is “it’s not my fault you messed up–go away–I’m on my coffee break–you’ll have to fix it yourself, good luck”.
Happily, Host Gator is not like that. I have had to call them a couple times and have used their live chat features more times than I care to admit. And Thankfully they are always there to answer my “newbie” questions and to help me straighten out something I’ve messed up. This morning was no exception. Top Notch and 5 Star Kudos!
Thank You Host Gator for saving my day!